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| HELP DESK |
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SHIPPING INFORMATION
In-Stock items are shipped from our warehouse within 3-5 business days of receipt of your order. Please allow an additional 5-10 business days for shipping. We offer 2 different shipping choices: Priority Overnight via FedEx courier, or ground service via Canada Post. Delivery time can vary depending on the shipping address. International orders may take an additional 1-2 days for delivery to clear customs.
Business days are Monday to Friday, excluding statutory holidays within Canada
Delivery Addresses
A valid shipping address is required for all deliveries. We regret that we cannot deliver to P.O. Boxes or R.R. #'s when shipping Priority Overnight via FedEx courier. As a signature is required upon delivery, please ensure that someone is at the delivery address to accept and sign for the package during regular business hours. Regular business hours are 9am to 5pm EST, Monday to Friday.
We can ship to a P.O box or R.R. #'s when shipping via Canada Post.
SIZED PRO CAP CONVERSION CHART
| Obtain the correct head size by measuring with a flexible tape directly where the sweatband will rest. Convert the measurement to a size according to below. |
| INCHES |
CAP SIZE |
| 21-1/4 |
6-3/4 |
| 21-5/8 |
6-7/8 |
| 22 |
7 |
| 22-3/8 |
7-1/8 |
| 22-3/4 |
7-1/4 |
| 23-1/8 |
7-3/8 |
| 23-1/2 |
7-1/2 |
| 23-7/8 |
7-5/8 |
| 24-1/4 |
7-3/4 |
| 24-1/2 |
8 |
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APPAREL SIZE CHART
| INFANT SIZE |
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12 MONTHS |
18 MONTHS |
24 MONTHS |
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| WEIGHT |
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20 LBS |
26 LBS |
32 LBS |
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| TODDLER SIZE |
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2 |
4 |
6X |
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| AGE |
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18-24 MONTHS |
2-3 YEARS |
4-5 YEARS |
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| YOUTH SIZE |
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S(6-8) |
M(10-12) |
LG(14-16) |
XL(18-20) |
| AGE |
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6-7 YEARS |
8-9 YEARS |
10-11 YEARS |
12-14 YEARS |
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| ADULT SIZE |
SMALL |
MEDIUM |
LARGE |
XL |
XXL |
| CHEST SIZE |
36" |
38"-42" |
44"-46" |
48" |
52" |
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DUTIES & TAXES
U.S. and International customers are responsible to pay for all applicable duty and customs charges. Your local government determines duty and customs charges depending on where the merchandise is made and what it is made out of. When placing an order on shop.mlb.com, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be incurred by you. You should contact your local customs office for further information.
PAYMENTS
Forms of payment accepted are: VISA, Mastercard, and American Express.
Important information about payment:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order, which does not match this criterion.
GIFT CARD REDEMPTION
Currently, Blue Jays gift cards are not redeemable online.
Blue Jays gift cards can be redeemed in-person at our Jays Shop locations in downtown Toronto (see JAYS SHOP LOCATIONS).
Blue Jays gift cards can also be redeemed by calling Jays Shop Direct and placing an order over the phone. Gift card numbers will need to be provided at time of placing order. Any additional charges over the gift card balance will need to be paid with a credit card.
To place your order using a gift card, please call us at 416-341-2903 or toll-free at 1-877-529-7746.
RETURNS/EXCHANGES
IF YOU ARE NOT COMPLETELY SATISFIED, you may return your purchase within 60 days along with your receipt for a full (same tender) refund or exchange, minus the shipping and handling. Item must be returned in good condition with all tags still attached, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit. After 60 days, please contact us directly.
No refunds or exchanges on products worn, damaged, clearance, custom crested, game worn/ready, publications, special orders, intimates, memorabilia or gift cards. Gift-with-purchase must be included with return.
Without receipt, exchange only. A return shipping charge will be applied.
Please call before returning any merchandise for refund or exchange.
For your protection, your package must be returned prepaid and insured. U.S. and International customers, please call ahead for additional return instructions.
Your credit card will be credited once we've received and processed your return. The credit may not show up on the very next statement you receive in the mail unless it is within your credit card company's billing or statement cycle, but it should appear on the next one.
Please return your package to:
Jays Shop
ATTN: Mail-order
1 Blue Jays Way, Suite 3200
Toronto, ON
M5V 1J1
Damaged or Defective Goods
If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at 888-MLB-SHOP. Please supply the Specialist with the order number and item number from your original confirmation e-mail. The Specialist will also need your e-mail address and phone number. shop.mlb.com will make every reasonable effort to replace the item in a timely manner.
SAFETY, SECURITY & PRIVACY
Secure Shopping Guarantee
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
We have established a Secure Shopping Guarantee for every transaction that you make with shop.mlb.com. Should any unauthorized charges appear on your credit card as a result of shopping with shop.mlb.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
We reserve the right to contact the customer for further credit card information such as the 3-digit CVC security number (as required) on the back of the credit card in order to verify its validity.
CONTACT US
WE VALUE YOUR SUGGESTIONS
If for any reason you are not completely satisfied or wish to provide feedback regarding your purchase, please contact us.
1.877.JAYSSHOP (877.529.7746)
Local number: 416-341-2903
Email: jaysshop@bluejays.ca
JAYS SHOP LOCATIONS
Jays Shop - Stadium Edition - Gate 5 Rogers Centre
(South East corner, entrance off Bremner Blvd)
Hours:
Monday - Sunday 10:00 am - 5:00 pm
| Night Game (7:07 pm start) |
Open to public until 5:30 pm |
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In-stadium concourse entry will open at 5:45 pm |
| Day Game (1:07 pm start) |
Open to public until 11:00 am |
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In-stadium concourse entry will open at 11:15 am |
Jays Shop at Sears (Eaton Centre)
(At Yonge St. and Dundas St.)
Hours:
Monday - Friday 10:00 am - 9:00 pm
Saturday 8:00 am - 7:00 pm
Sunday 11:00 am - 6:00 pm
Holidays 10:00 am - 6:00 pm
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Help 877-JAYS-SHOP
